Community Initiative of the Year
This award recognises a partnership or initiative that delivers meaningful and enduring benefits to communities through genuine collaboration and a commitment to community outcomes.
Sponsored by
Mercury
Delivering lasting customer care with community
finalist
Community Initiative of the Year
New Zealand Energy Excellence Awards 2025
Supporting customers experiencing hardship is one of Mercury's key priorities. In the past few years, they've made significant in-roads in this space, which is in large part due to enhancing their collaborative efforts taken with community to deliver more sustainable solutions. They've achieved many milestones like having no post-pay disconnections for customers in hardship since June 2024 and further built trust with community. Most important of all, is the whānau who have been helped as a result - not just to get on top of their Mercury account, but also receive wraparound support, giving them freedom to enjoy life.