Energy Retailer of the Year
This award recognises an energy retailer that has demonstrated outstanding overall business performance, customer outcomes, innovation, and market leadership during the past year.
Sponsored by
Contact
winner
Energy Retailer of the Year
New Zealand Energy Excellence Awards 2022
A wakeup call on consumer satisfaction saw Contact Energy develop a Voice of the Customer programme piloting new AI technology to improve their experience with the company. Customer satisfaction metrics skyrocketed, including a net promoter score of 40, up from 14 two years earlier, and a 12 per cent increase in the number of customers satisfied with the company.
The company also helped 1000 New Zealand families with new-borns through its Fourth Trimester offer, became the country's fastest-growing broadband provider, and launched its 'Good Nights' plan - rewarding customers who shift energy usage during peak times with free electricity when it's more likely to be renewable.