Consumer NZ Energy Retailer of the Year

This category awards the energy retailer with the strongest overall performance in New Zealand for the year. All retailers are eligible and finalists are decided by a judging panel. This award is presented in partnership with Consumer NZ.​
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Consumer NZ

Energy Online

finalist
Consumer NZ Energy Retailer of the Year
New Zealand Energy Excellence Awards 2015

Energy Online is a challenger brand of Genesis Energy that has grown its customer base to 73,000 customers, with a focus on simple and effective energy retailing. Its key promise is “Brilliantly Simple Energy Powered by Passionate People”

It has doubled its gas customers in the past 12 months. This huge increase in customer numbers is due to becoming a truly national energy brand despite the level of competition in the New Zealand energy retail market.

Energy Online has embraced innovation through the launch of a new website and MyAccount functionality to better meet the needs of a group of consumers increasingly seeking online options.

The company has consistently achieved an overall satisfaction score of 85% in the Consumer New Zealand Survey in 2014 and 2015. Customer comments include “Keen to resolve any issues quickly. Happy to provide support when requested.” And “they re-organised our plan and saved me about double the competitor’s deal, so very satisfied with the service and outcome”.