Energy Retailer of the Year
Award purpose
This award recognises an energy retailer that has demonstrated outstanding overall business performance, customer outcomes, innovation, and market leadership during the past year.
Eligibility
Open to organisations retailing energy in New Zealand, including:
- lectricity retailers
- natural gas retailer
- LPG retailer
- petroleum retailers
- multi-service energy retailers
Period assessed
The last 12-14 months from the award entry due date.
What entrants should address
- overall business performance
- customer strategy and experience
- product and service portfolio
- innovation and market leadership
- customer satisfaction and loyalty
- continuous improvement initiatives
- commercial performance
- contribution to New Zealand's energy sector
Judging focus
Judges will particularly consider:
- customer outcomes and customer experience
- product and service innovation
- market leadership and differentiation
- business performance and growth
- customer satisfaction and advocacy
- continuous improvement
- long-term customer and business value
Judging criteria and weightings
| Criterion | Weighting |
|---|---|
| Impact and outcomes |
25% |
| Innovation and improvement |
20% |
| Leadership and collaboration |
15% |
| Delivery excellence |
20% |
| Future value, sustainability and resilience |
20% |
Evidence requirements
Entrants should support claims with measurable results and relevant evidence.